Refund policy
Refund & Return Policy
Last updated: August 9, 2026
At Nuvora, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
1. 30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition in which you received it
- Be unused and unworn, where applicable
- Include its original packaging
- Include original tags, where applicable
- Be accompanied by proof of purchase or your order information
Items that do not meet these conditions may not be eligible for a refund.
2. How to Request a Return
To request a return, please contact us at:
info@kintanaservices.com
Please include your order number and briefly explain the reason for your return.
Do not send an item back before contacting us and receiving return instructions.
Because Nuvora works with third-party fulfillment and shipping partners, the appropriate return address may vary depending on the product and order.
If your return is approved, we will provide you with the appropriate return address and detailed instructions on how and where to send your item.
Please do not return your order to the address shown on the shipping package unless specifically instructed by Nuvora.
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, incorrect, or missing essential parts or accessories, please contact us at:
info@kintanaservices.com
Please provide your order number and, where applicable, clear photographs or videos showing the issue.
We will review the situation and determine the appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.
4. Non-Returnable Items
Certain products may not be eligible for return because of hygiene, safety, customization, or other restrictions.
These may include:
- Personalized or custom-made products
- Products that cannot be returned for hygiene reasons after being opened or used
- Perishable goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
Additional restrictions may apply to certain products. Where applicable, these restrictions will be stated on the relevant product page.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
5. Sale Items
Unless otherwise required by applicable law, discounted or sale items may be subject to specific return conditions.
Any applicable restrictions will be communicated at the time of purchase.
6. Exchanges
We generally do not process direct exchanges.
If you would like a different product, color, size, or variation, the fastest option is to request a return for the eligible item and, once the return has been approved, place a new order for the replacement item.
7. European Union — 14-Day Right of Withdrawal
If you are a consumer located in the European Union and your purchase is subject to applicable EU consumer protection laws, you may have the legal right to cancel your order within 14 days of receiving the goods without providing a reason, subject to applicable legal exceptions.
Where this statutory right applies, the applicable requirements and exceptions under EU consumer protection law will apply.
This statutory right is separate from Nuvora's voluntary 30-day return policy.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will generally be issued to your original payment method.
Please allow up to 10 business days for Nuvora to process an approved refund.
After the refund has been issued, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.
If you have not received your refund after 15 business days from the date we approved it, please contact us at:
info@kintanaservices.com
9. Return Shipping Costs
Unless otherwise stated on the product page or required by applicable law, customers may be responsible for return shipping costs for returns due to a change of mind, incorrect purchase, or other non-defective reasons.
If the item received is defective, damaged, incorrect, or otherwise covered by a remedy under applicable law, Nuvora will determine the appropriate return shipping arrangement.
10. Refund Deductions
Where permitted by applicable law, a refund may be reduced if the returned item has been damaged, used excessively, is missing components, or has diminished in value because it was handled beyond what was reasonably necessary to inspect its condition.
No deduction will be made where prohibited by applicable consumer protection law.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We cannot guarantee that an order can be cancelled once it has been processed, fulfilled, or shipped.
If your order has already shipped, you may need to follow the return procedure described in this policy.
12. Refunds for Lost or Undelivered Orders
If your order appears to be lost, significantly delayed, or marked as delivered but you have not received it, please contact us at:
info@kintanaservices.com
We may ask you to provide additional information so that we can investigate the shipment with the relevant shipping or fulfillment provider.
Depending on the circumstances and applicable law, Nuvora may offer a replacement, refund, or other appropriate solution.
13. Questions About Returns and Refunds
If you have any questions about this Refund & Return Policy, please contact us:
Nuvora
Email: info@kintanaservices.com
Website: modenuvora.com
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
Nuvora
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