Privacy policy
Privacy Policy
Last updated: August 9, 2026
Nuvora ("Nuvora", "we", "us", or "our") operates the Nuvora online store and website, including all related content, features, products, services, and functionality (collectively, the "Services").
Nuvora uses Shopify to power the Services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, create an account, contact us, or purchase products from Nuvora.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. Personal Information We Collect
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with Nuvora, we may collect the following categories of information:
Contact Information
This may include:
- Full name
- Email address
- Billing address
- Shipping address
- Phone number
- Other contact information you voluntarily provide
Order and Transaction Information
When you make a purchase, we may collect information relating to your transaction, including:
- Products purchased
- Order details
- Shipping and delivery information
- Billing information
- Payment method
- Transaction status
- Returns, refunds, exchanges, or cancellations
Payment card information is generally processed by Shopify and/or our payment service providers. We do not intentionally retain complete payment card numbers on our own systems.
Account Information
If you create an account with Nuvora, we may collect:
- Account name
- Email address
- Password or authentication information
- Account preferences
- Saved information associated with your account
Communications
If you contact us, we may collect the information contained in your communication, including your name, email address, order information, and any other information you choose to provide.
Device and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Pages visited
- Products viewed
- Referring website
- Date and time of visits
- Interactions with our website
- Other technical or usage information
We may collect this information through cookies and similar technologies.
2. How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you
For example, when you:
- Visit or use our website
- Create an account
- Place an order
- Subscribe to communications
- Contact customer support
- Submit information through a form
- Participate in a promotion or other activity
Automatically
We may automatically collect certain information through cookies, pixels, log files, and similar technologies when you interact with our Services.
From service providers
We may receive information from companies that provide services on our behalf, such as payment processing, analytics, shipping, fulfillment, customer support, website hosting, and technology services.
From third parties
We may receive information from other third parties when permitted by applicable law and when necessary to provide or improve our Services.
3. How We Use Personal Information
We may use personal information for the following purposes:
Providing and Improving Our Services
We use personal information to:
- Operate and maintain our website
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Process returns, refunds, exchanges, and cancellations
- Provide customer support
- Maintain customer accounts
- Remember preferences
- Improve our products, website, and Services
- Personalize the shopping experience
Marketing and Advertising
Where permitted by applicable law and in accordance with your choices, we may use personal information to:
- Send promotional emails
- Provide information about products, services, offers, or promotions
- Measure the effectiveness of marketing campaigns
- Display relevant advertising
- Understand customer interests and interactions with our Services
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Security and Fraud Prevention
We may use personal information to:
- Protect our website and customers
- Detect and prevent fraudulent transactions
- Investigate suspicious or unlawful activity
- Authenticate accounts
- Protect the security and integrity of our Services
Legal and Compliance Purposes
We may use personal information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Enforce our Terms of Service and other policies
- Protect our legal rights
- Resolve disputes
- Prevent or investigate unlawful activity
4. How We Share Personal Information
We may disclose personal information to third parties when necessary to operate our business and provide the Services.
These parties may include:
Shopify
Our online store is hosted and powered by Shopify. Shopify processes information relating to your use of our Services, including information required to operate the store, process transactions, and provide related services.
You can learn more about how Shopify handles personal information through its official privacy resources:
"Shopify Privacy Policy" (https://reference-url-citation.invalid/1)
"Shopify Privacy Controls" (https://reference-url-citation.invalid/2)
Service Providers
We may share information with companies that provide services to us, including providers involved in:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Customer support
- Website hosting
- Analytics
- Marketing and advertising
- Fraud prevention
- Cloud storage
- Information technology
These service providers may only access personal information to the extent reasonably necessary to provide their services, subject to their applicable policies and agreements.
Business and Marketing Partners
Where permitted by law, we may share certain information with advertising, analytics, or marketing partners to help us understand customer activity, measure advertising performance, or provide relevant advertising.
Depending on where you live, you may have the right to opt out of certain forms of sharing or targeted advertising.
Legal Requirements
We may disclose information when required or permitted by applicable law, including in response to subpoenas, court orders, government requests, or other lawful processes.
Business Transfers
If Nuvora is involved in a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Cookies and Similar Technologies
Nuvora and Shopify may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support advertising or marketing activities.
Cookies may help us:
- Keep products in your shopping cart
- Remember preferences
- Maintain website functionality
- Understand how visitors use our website
- Improve the shopping experience
- Measure marketing and advertising performance
Depending on your location, you may have choices regarding certain cookies and targeted advertising technologies.
Your browser may also allow you to control or block certain cookies. Blocking some cookies may affect the functionality of the Services.
6. Third-Party Websites and Services
Our Services may contain links to websites, applications, or services operated by third parties.
Nuvora does not control these third-party websites or their privacy practices. If you follow a link to a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.
We are not responsible for the privacy, security, content, or practices of third-party websites.
7. Children's Privacy
Our Services are not intended for children who are under the applicable age of majority in their jurisdiction.
We do not knowingly collect personal information from children under the applicable legal age.
If you believe that a child has provided personal information to us, please contact us using the contact information below. Where required by applicable law, we will take reasonable steps to delete the information.
8. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Please do not send sensitive or confidential information through unsecured communication channels.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our Services
- Complete transactions
- Maintain business and transaction records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements and policies
The specific retention period may vary depending on the type of information and the circumstances in which it was collected.
10. Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.
These may include:
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of personal information
- The right to receive or request portability of certain information
- The right to opt out of certain targeted advertising or sharing
- The right to withdraw consent where processing is based on consent
- The right to object to or restrict certain processing
- The right to appeal certain privacy decisions, where applicable
These rights are not absolute and may be subject to legal exceptions.
To protect your privacy, we may need to verify your identity before completing certain requests.
You may also use available privacy controls provided through our website or Shopify.
For information about privacy controls provided by Shopify, visit:
"Shopify Privacy Controls" (https://reference-url-citation.invalid/3)
Marketing Communications
If you receive promotional emails from Nuvora, you may unsubscribe at any time by clicking the unsubscribe link included in the email.
Even if you opt out of promotional communications, we may still contact you regarding necessary transactional or service-related matters, such as order confirmations, shipping updates, account notifications, or customer service requests.
11. United States Privacy Rights
Depending on the state in which you reside, you may have additional privacy rights under applicable United States privacy laws.
These rights may include rights to access, correct, delete, or obtain a copy of certain personal information, as well as rights relating to targeted advertising or certain forms of sharing.
Where applicable, you may also have the right not to receive discriminatory treatment for exercising privacy rights granted to you by law.
Where required, Nuvora will provide mechanisms for exercising applicable rights.
12. Canadian Privacy Rights
If you are located in Canada, you may have rights under applicable Canadian privacy laws concerning the collection, use, disclosure, and protection of your personal information.
Depending on the applicable law, you may request access to or correction of personal information held about you and may raise concerns about our privacy practices.
13. International Data Transfers
Nuvora may use service providers located in countries other than the country in which you reside.
As a result, your personal information may be transferred, stored, or processed outside your country, including in the United States or Canada.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
14. Shopify
Nuvora uses Shopify to host and operate the Services.
Shopify may process personal information relating to your interactions with our store in order to provide and improve its services. Shopify's processing may also involve service providers and transfers across borders.
Shopify maintains its own privacy policies and privacy controls. For current information about Shopify's handling of personal information, please refer to:
"Shopify Privacy Policy" (https://reference-url-citation.invalid/4)
"Shopify Privacy Controls" (https://reference-url-citation.invalid/5)
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise a privacy right available to you under applicable law, please contact us:
Nuvora
Email: info@kintanaservices.com
Website: modenuvora.com
Please use the subject line "Privacy Request" when submitting a privacy-related request.
We will review and respond to privacy requests within the time period required by applicable law.
Nuvora
Smart Solutions for Everyday Living