Politique d’expédition
Shipping Policy
Last updated: August 9, 2026
At Nuvora, we work with trusted third-party suppliers, fulfillment partners, and shipping carriers to process and deliver your orders. This Shipping Policy explains how shipping works when you purchase from Nuvora.
1. Order Processing
Orders are generally processed within 1–5 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional periods, product launches, or periods of high order volume.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Estimated Delivery Times
Estimated delivery times depend on the destination, product, fulfillment location, and shipping carrier.
Typical estimated delivery times are:
- United States: 7–15 business days
- Canada: 7–20 business days
- Other destinations: 10–25 business days
These are estimates only and are not guaranteed delivery dates.
Some products may have different delivery estimates. When applicable, the estimated delivery time displayed on the product page or during checkout will apply.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout unless free shipping is specifically offered.
Nuvora may offer free shipping on qualifying orders of $50 or more, depending on the destination and the terms of the applicable promotion.
Shipping fees, taxes, customs duties, import fees, or other applicable charges may vary depending on your location and order.
4. Order Tracking
When tracking information is available, it will be provided by email after your order has shipped.
Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.
If tracking information does not update immediately, this does not necessarily mean that your package is lost.
5. Customs, Duties, and Import Taxes
For international orders, your package may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.
Nuvora does not control customs procedures and cannot guarantee how long a package may remain in customs.
6. Delivery Delays
Delivery dates are estimates and may be affected by circumstances outside Nuvora's reasonable control, including:
- Shipping carrier delays
- Customs processing
- Weather conditions
- Holidays
- Incorrect or incomplete shipping information
- Transportation disruptions
- High shipping volumes
- Events beyond our reasonable control
Nuvora is not responsible for delays caused by circumstances outside our reasonable control.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you provide an incorrect or incomplete address, please contact us as soon as possible at info@kintanaservices.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an order is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
8. Lost, Stolen, or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location indicated by the carrier.
You may also contact the shipping carrier directly.
If you still cannot locate your package, contact us at info@kintanaservices.com with your order number so that we can investigate the matter with the relevant carrier or fulfillment partner.
Nuvora will review lost, stolen, or missing package claims on a case-by-case basis and provide an appropriate solution where applicable.
9. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at info@kintanaservices.com.
Please provide your order number and clear photographs or videos of the damaged package and product.
We may require this information to investigate the issue with the shipping carrier or fulfillment partner.
10. Multiple Products in One Order
If you purchase multiple products, your items may be shipped separately depending on product availability, fulfillment location, or supplier.
You may therefore receive multiple packages for the same order.
You will receive available tracking information for each shipment when applicable.
11. Shipping Restrictions
Some products may not be available for shipment to certain countries or regions because of supplier restrictions, carrier limitations, customs regulations, or applicable laws.
Nuvora reserves the right to cancel an order if the selected product cannot legally or reasonably be shipped to the destination provided.
If an order is cancelled for this reason, any eligible payment will be refunded.
12. Contact Us
If you have questions about shipping or your order, please contact us:
Nuvora
Email: info@kintanaservices.com
Website: modenuvora.com
Please include your order number when contacting us about an existing order.
Nuvora
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